Business Process Reengineering & Lean/Six-Sigma Implementation

Hussmann Corporation

Operations Mangement

Performed value stream and process mapping exercises to lean and streamline front and back-office operations, while organizing around business processes. Designed common business and financial models for the enterprise to be utilized as universal platforms across sector manufacturing, aftermarket and service operations.

Successes

• Implemented Oracle 11.i Systems and Technology to support global branch operations 

• Led national work-order-accuracy campaign to enhance order fulfillment processes

• Used Field Centrix Hand-Held Computer Systems to replace manual work order processes

• Documented and published “The Technician’s Play Book,” a teach-to-fish module that supports and sustains technician training and education

• Streamlined processes via value stream management initiatives

• Set-up Supply Chain, Sourcing, Procurement, Inventory Management, and Cycle Counting Processes for global service operations that supported diversified customer base